Customer Support agents.
AI agents for ticket deflection, help-center automation, customer conversations, escalation, and support operations. Ranked by aggregate score from 6 published community and editorial evaluations. Top of this catalog: Zendesk AI, Decagon, Gorgias AI.
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8.0Median /10
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Showing 1–6 of 6 in Customer Support AgentsCompare mode
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Zendesk AIEditor's pickZendesk · Paid Zendesk plans with AI add-ons and resolution-based pricing; see Zendesk pricing. · BrowserZendesk AI brings autonomous support agents, agent-assist workflows, triage, knowledge suggestions, and automation into Zendesk Service. It is strongest for teams that already rely on Zendesk and want AI support inside an established helpdesk, with mature routing, reporting, and escalation controls.BrowserModerate setupProprietary Zendesk AIRelFitEaseCost8.61 reviews02
DecagonDecagon · Enterprise and usage-based pricing; contact for quote · AutonomousDecagon builds enterprise AI agents for customer experience teams, focused on resolving complex support conversations with deep business context. Public buyer interest is strong around deflection and reliability, while pricing and implementation are sales-led and better suited to larger teams.AutonomousComplex setupProprietary orchestration with frontier LLMsRelFitEaseCost8.21 reviews03
Gorgias AIGorgias · Paid plans with AI automation and usage-based components · BrowserGorgias AI is a customer support automation layer for ecommerce brands, especially Shopify merchants that need ticket deflection, order-aware responses, and support-to-sales workflows. It is strongest in retail support contexts and less broad than enterprise helpdesk platforms.BrowserModerate setupProprietary ecommerce support AI and LLMsRelFitEaseCost8.01 reviews04
AdaAda · Enterprise pricing; contact for quote · BrowserAda is an AI customer service automation platform trusted by brands like Meta, Shopify, and Air Canada to autonomously resolve customer inquiries at scale. It uses a reasoning-based approach to handle complex, multi-turn conversations across web, mobile, and messaging channels. Profile coming soon — submit your review if your team uses Ada for customer support automation.BrowserModerate setupProprietary (Ada models)RelFitEaseCost0.00 reviews05
ForethoughtForethought · Enterprise pricing; contact for quote · AutonomousForethought provides AI support automation for answering, triaging, routing, and assisting customer support workflows. It is a strong candidate for teams with historical ticket data and support content, though buyers should evaluate pricing, platform fit, and post-acquisition roadmap clarity.AutonomousComplex setupProprietary support AI models and LLMsRelFitEaseCost0.00 reviews06
SierraSierra · Enterprise pricing; contact for quote · AutonomousSierra is an enterprise conversational AI platform for customer service, founded by former Salesforce and Google executives with a focus on empathetic, brand-aligned customer interactions. It powers AI agents for companies like WeightWatchers, Sonos, and SiriusXM, handling complex, multi-turn customer service scenarios with high accuracy. Profile coming soon — submit your review if your enterprise has deployed Sierra agents.AutonomousComplex setupProprietary (Sierra)RelFitEaseCost0.00 reviews
Zendesk AIEditor's pickZendesk · Paid Zendesk plans with AI add-ons and resolution-based pricing; see Zendesk pricing. · BrowserZendesk AI brings autonomous support agents, agent-assist workflows, triage, knowledge suggestions, and automation into Zendesk Service. It is strongest for teams that already rely on Zendesk and want AI support inside an established helpdesk, with mature routing, reporting, and escalation controls.BrowserModerate setupProprietary Zendesk AIRelFitEaseCost8.61 reviews02DecagonDecagon · Enterprise and usage-based pricing; contact for quote · AutonomousDecagon builds enterprise AI agents for customer experience teams, focused on resolving complex support conversations with deep business context. Public buyer interest is strong around deflection and reliability, while pricing and implementation are sales-led and better suited to larger teams.AutonomousComplex setupProprietary orchestration with frontier LLMsRelFitEaseCost8.21 reviews03Gorgias AIGorgias · Paid plans with AI automation and usage-based components · BrowserGorgias AI is a customer support automation layer for ecommerce brands, especially Shopify merchants that need ticket deflection, order-aware responses, and support-to-sales workflows. It is strongest in retail support contexts and less broad than enterprise helpdesk platforms.BrowserModerate setupProprietary ecommerce support AI and LLMsRelFitEaseCost8.01 reviews04AdaAda · Enterprise pricing; contact for quote · BrowserAda is an AI customer service automation platform trusted by brands like Meta, Shopify, and Air Canada to autonomously resolve customer inquiries at scale. It uses a reasoning-based approach to handle complex, multi-turn conversations across web, mobile, and messaging channels. Profile coming soon — submit your review if your team uses Ada for customer support automation.BrowserModerate setupProprietary (Ada models)RelFitEaseCost0.00 reviews05ForethoughtForethought · Enterprise pricing; contact for quote · AutonomousForethought provides AI support automation for answering, triaging, routing, and assisting customer support workflows. It is a strong candidate for teams with historical ticket data and support content, though buyers should evaluate pricing, platform fit, and post-acquisition roadmap clarity.AutonomousComplex setupProprietary support AI models and LLMsRelFitEaseCost0.00 reviews06SierraSierra · Enterprise pricing; contact for quote · AutonomousSierra is an enterprise conversational AI platform for customer service, founded by former Salesforce and Google executives with a focus on empathetic, brand-aligned customer interactions. It powers AI agents for companies like WeightWatchers, Sonos, and SiriusXM, handling complex, multi-turn customer service scenarios with high accuracy. Profile coming soon — submit your review if your enterprise has deployed Sierra agents.AutonomousComplex setupProprietary (Sierra)RelFitEaseCost0.00 reviewsCompare ready. Start with the top 3 visible agents.Compare