Customer Support agents.
AI agents for ticket deflection, help-center automation, customer conversations, escalation, and support operations. Ranked by aggregate score from 6 published community and editorial evaluations. Top of this catalog: Zendesk AI, Freshdesk Freddy AI, Gorgias AI.
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8.0Median /10
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Showing 1–4 of 4 in Customer Support AgentsCompare mode
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Zendesk AIEditor's pickZendesk · Paid Zendesk plans with AI add-ons and resolution-based pricing; see Zendesk pricing. · BrowserZendesk AI brings autonomous support agents, agent-assist workflows, triage, knowledge suggestions, and automation into Zendesk Service. It is strongest for teams that already rely on Zendesk and want AI support inside an established helpdesk, with mature routing, reporting, and escalation controls.BrowserModerate setupProprietary Zendesk AIRelFitEaseCost8.61 reviews02
Freshdesk Freddy AIFreshworks · Freshdesk plans with Freddy AI features and session usage depending on tier · BrowserFreshdesk Freddy AI adds support automation, agent assistance, summaries, and chatbot capabilities to the Freshdesk helpdesk. It is a practical option for SMB and mid-market teams that value setup speed and cost efficiency over the deepest autonomous-agent controls.BrowserModerate setupFreshworks Freddy AIRelFitEaseCost8.01 reviews03
Gorgias AIGorgias · Paid plans with AI automation and usage-based components · BrowserGorgias AI is a customer support automation layer for ecommerce brands, especially Shopify merchants that need ticket deflection, order-aware responses, and support-to-sales workflows. It is strongest in retail support contexts and less broad than enterprise helpdesk platforms.BrowserModerate setupProprietary ecommerce support AI and LLMsRelFitEaseCost8.01 reviews04
AdaAda · Enterprise pricing; contact for quote · BrowserAda is an AI customer service automation platform trusted by brands like Meta, Shopify, and Air Canada to autonomously resolve customer inquiries at scale. It uses a reasoning-based approach to handle complex, multi-turn conversations across web, mobile, and messaging channels. Profile coming soon — submit your review if your team uses Ada for customer support automation.BrowserModerate setupProprietary (Ada models)RelFitEaseCost0.00 reviews
Zendesk AIEditor's pickZendesk · Paid Zendesk plans with AI add-ons and resolution-based pricing; see Zendesk pricing. · BrowserZendesk AI brings autonomous support agents, agent-assist workflows, triage, knowledge suggestions, and automation into Zendesk Service. It is strongest for teams that already rely on Zendesk and want AI support inside an established helpdesk, with mature routing, reporting, and escalation controls.BrowserModerate setupProprietary Zendesk AIRelFitEaseCost8.61 reviews02Freshdesk Freddy AIFreshworks · Freshdesk plans with Freddy AI features and session usage depending on tier · BrowserFreshdesk Freddy AI adds support automation, agent assistance, summaries, and chatbot capabilities to the Freshdesk helpdesk. It is a practical option for SMB and mid-market teams that value setup speed and cost efficiency over the deepest autonomous-agent controls.BrowserModerate setupFreshworks Freddy AIRelFitEaseCost8.01 reviews03Gorgias AIGorgias · Paid plans with AI automation and usage-based components · BrowserGorgias AI is a customer support automation layer for ecommerce brands, especially Shopify merchants that need ticket deflection, order-aware responses, and support-to-sales workflows. It is strongest in retail support contexts and less broad than enterprise helpdesk platforms.BrowserModerate setupProprietary ecommerce support AI and LLMsRelFitEaseCost8.01 reviews04AdaAda · Enterprise pricing; contact for quote · BrowserAda is an AI customer service automation platform trusted by brands like Meta, Shopify, and Air Canada to autonomously resolve customer inquiries at scale. It uses a reasoning-based approach to handle complex, multi-turn conversations across web, mobile, and messaging channels. Profile coming soon — submit your review if your team uses Ada for customer support automation.BrowserModerate setupProprietary (Ada models)RelFitEaseCost0.00 reviewsCompare ready. Start with the top 3 visible agents.Compare